Terms of Service

Welcome to aistudygrid. These terms govern your use of the website aistudygrid.online and all related services, information products, and goods offered by ETH Zurich through aistudygrid.

1. Acceptance of Terms

By accessing or using aistudygrid.online, you agree to these terms. Please read them carefully.

2. Scope

2.1 Services

Our practical AI lessons from prompts to workflows are provided as services. Each service offering will be described in detail on the site. Certain specialized workshops are marked as non-refundable due to limited seats; such cases will be clearly indicated during booking. This policy is in place because seat reservations require dedicated resources and preparation.

2.2 Information Products

Digital materials such as ebooks, guides, and recorded sessions are provided as information products. Access may be immediate upon purchase.

2.3 Goods

Physical items such as course materials or branded merchandise are provided as goods and will be shipped to the address you specify.

3. Refund Policy

We understand that circumstances may change. Below is our refund policy by category:

Services: You may cancel a scheduled service up to 48 hours before the start time for a full refund. After this window, no refund is available. You may request to reschedule a service free of charge up to 24 hours before the start time.
Information Products: If you have not accessed or downloaded the digital content, you may request a refund within 7 days of purchase. Once access or download begins, all sales are final and no refund will be issued.
Goods: You may return physical items in their original condition within 14 days of delivery. You are responsible for return shipping. Once we receive the returned items, we will process a refund to the original payment channel within 14 days.

4. Rescheduling of Services

To request a reschedule, please contact our support team at least 24 hours before the session. We will make reasonable efforts to find an alternative time that suits both parties.

5. Contact Information

Swiss Federal Institute of Technology Zurich (ETH Zurich)
Rämistrasse 101
8092 Zurich
Switzerland

Phone: +41768996900
Business ID: CHE-437.820.726

For any questions or support requests, please use the contact form.